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Terms

TERMS OF USE

Please read the following terms and conditions. By using and ordering from this website you agree to these terms. If you do not agree, please do not use this site. If you have any questions, feel free to contact us.

 

PAYMENT TERMS

We accept PayPal payment for orders. For PayPal eCheck, we will not ship until the payment is cleared; orders that have been on hold (order is placed, but payment has not cleared) for more than a week, will be canceled.

 

SHIPPING & PROCESSING TERMS

We are unable to add or remove items to an order that has been placed. Orders may be combined but cannot be modified. Once an order is placed, we are unable to change it. If missed any items, a new order can be placed. If order have not yet been shipped, it might be possible to combine them.

We strive to ship as soon as possible, but do not guarantee shipment dates. Order is shipped to the delivery address filled by customer when ordering. This address is noted in the email sent to the customer upon ordering and is also available in the account order history. For international orders, the customer is responsible for any tariffs, taxes, fees, VAT, duties due upon receipt. Customer is responsible for filing any claims with carriers for damaged and/or lost shipments.

We strongly recommend using a traceable shipping method (FedEx). Use of non-traceable shipping (postal air mail) is at customer’s own risk and there is no way to retrieve or locate the package once it has been sent. We are not responsible for delays, loss or damage resulting from shipments sent to incorrect addresses or correct addresses.

Order might get returned for various reasons, including: not paying customs duty, incorrect address …etc. If a shipment is returned, the customer will be contacted and will have to pay for re-shipping fee. We are not responsible for damaged or lost packages shipped via postal airmail.

 

RETURN POLICY

Orders cannot be canceled once they are shipped out. Goods cannot be returned for any reason unless the item is defective, in which case the following applies.

All goods are checked during production. In the unlikely case that the goods are defective, they must be returned to us at the address listed on your order invoice within 60 days of receipt, providing that the goods have not been altered beyond necessary to evaluate and have no physical damage. Manufacturing defects identified during that period will be replaced with the same item.

We will not accept goods that have been used more than the amount needed to evaluate their functionality. If the returned goods are found to be in working condition, no refund will be made, and the goods will be returned to the customer at their expense. We’ll not provide exchange if there is evidence that the goods have been modified. The returned item must be as it was shipped, with no modifications, original packaging and contents.

Returning shipment is the responsibility of customer. RMAs are required for returns. Once an RMA has been issued, customer has to return the item within 7 days of the issue date. If the item is not shipped in that timeframe, the RMA becomes void.

Any order discrepancies, such as missing parts, must be communicated within 30 days of order receipt. Beyond the 30 day window, we cannot be responsible for any missing items.

 

PRIVACY

Your phone number, order history, email, shipping and billing addresses are stored in your user account. Your credit card information is directed to Paypay upon checking out; it will not be stored by us. User information is only used to ship goods and contact the customer in case there is issue with the order. We will not provide your information to any third-party or send you unsolicited advertisements.

 

INFORMATION ACCURACY

Information provided on this website is believed to be complete, accurate and current. These materials are provided as a service to customers and should be used for informational purposes only. We assume no responsibility for completeness, accuracy or correctness of any information on this website, nor for its use. We reserve the right to change any website information at any time without notice.

  

LIMITATION OF LIABILITY


We shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site, or the performance of the products. These materials are provides “as is” without warranty of any kind, either expressed or implied, relating to sale and/or use of our products including liability or warranties relating to fitness for a particular purpose, consequential or incidental damages, merchantability, or infringement of any patent, copyright or other intellectual property right. We further do not warrant the accuracy or completeness of the information, text, graphics or other items contained within these materials.

 

INDEMIFICATION

You agree to indemnify, defend, and hold harmless SkyTraq Technology, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

 

SITE USAGE

Harassment in any manner or form on the site is strictly forbidden. Impersonation of others is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.